At SAPI, we build, tailor, fund, and manage custom financing products. Our mission is to provide liquidity for the global payment ecosystem through an all-encompassing API for business credit products. We’re looking for an enthusiastic and hardworking Collections Specialist to join our growing team!

Salary: Up to £30,000

The Role

We’re looking for an enthusiastic and ambitious Collections Specialist to join our growing team. Whether you’re a fresh graduate or building on existing experience, this is a great opportunity to learn and grow. You’ll receive hands-on training from our amazing Collections Manager and develop the skills to manage collections confidently while working closely with customers and partners.

This role plays a key part in keeping our collections operations running smoothly on a day-to-day basis, while also helping us improve the way we work as we grow.

Responsibilities

• Managing outbound communications to customers via email, phone and SMS

• Supporting the prep and review of accounts being referred to our external collections partner
• Maintaining clear, accurate and up-to-date records on our internal collections board
• Helping to answer account-related questions from internal teams
• Building strong working relationships with external agencies to ensure timely follow-ups
• Assisting in the implementation of new processes and providing feedback to improve them
• Following up on failed payments or broken payment arrangements
• Analysing payment trends and flagging early warning signs to the team
• Supporting internal handovers from customer support when payment issues arise
• Helping to keep collections outreach templates up to date and aligned with our tone of voice
• Making sure we stay compliant with company policies and relevant regulations

• Fresh graduates are welcome to apply; prior experience in collections, payments, or customer support is a plus
• Analytical and problem-solving mindset
• Strong written and verbal communication skills
• Proactive attitude – you notice issues early and take initiative to solve them
• Well-organised and reliable – able to manage multiple tasks and priorities effectively
• A collaborative team player with a genuine interest in helping customers achieve the best outcomes

• Hybrid - 1 day per week in our London office - we trust you, and we're sure you'll do great work from home, and our core working hours are 9:30 AM - 5:30 PM UK time
• 30 days annual leave - plus all UK bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• Generous parental leave
• Access to on-site gym at our Shoreditch office